How to Share App Function Logs with DC Order Limits Team

You no longer need to send us function logs. Our team can look up your store's function runs directly on our side, so there is nothing to export or share from your Shopify admin.

Important: Older versions of this guide described a "Share function logs" card with a "Share logs" button under Apps and sales channels. Shopify removed that card from the admin, so you will not find it. You can skip that step entirely.

What to send us instead

When you contact support about a rule that blocked something unexpectedly, or failed to block something it should have, include:

Your store's .myshopify.com domain
The name of the rule in DC Order Limits
If an order went through that should have been blocked: the order number and the approximate time it was placed
If a cart or checkout was blocked unexpectedly: what was in the cart and the time you tested

With an order number or a test time, we can find the exact function run for your store and see what the rule evaluated.

Tip: A quick test order (which you can cancel right away) is the fastest way to give us a concrete function run to inspect.

Why this changed

Shopify records a function run for every cart and checkout validation. We can read these runs for your store without any action on your end, so the old log sharing step is no longer needed.